Unused or in near perfect condition - packaging may have slight wear due to old stock and/or handling. See pics for condition / what’s included / testing conducted. Unused surplus stock from industrial inventory. Exact identifier: EX960. Eemax EX960 replaceable cartridge heating element for compatible tankless water heaters. Supplied as photographed. The item has not been function-tested; verify compatibility from the identifiers and photographs before purchase. Includes x1 Eemax EX960 replacement heating element with supplied documentation/