Returns depend on where your item is fulfilled from. The fulfilment type is shown beside the SKU on each product page.
Internal · Combay stock
These items are owned and held by Combay in our warehouse. Our 30-day returns policy applies:
For Combay-held stock, request a return within 30 days of delivery through your Customer Portal or by emailing sales@combay.co.uk with your order number. We normally issue a return label within 24–48 hours. Once the goods have been received, approved refunds are normally processed within 5–7 working days, or sooner where required by law.
External · supplier fulfilled
These items are sourced and fulfilled through our supplier or third-party network. Our additional 30-day change-of-mind return for Combay stock does not apply. Any further voluntary return is subject to the terms confirmed for your order by the supplier; many suppliers accept a return only if an item is faulty or not as described.
To request a return, email sales@combay.co.uk with your order number and item details. We will confirm the return route and any applicable terms. Approved discretionary business refunds may take 14–28 working days; where a shorter legal deadline applies, we will meet it.
Your legal rights
Supplier terms do not remove your statutory rights. UK consumers generally have a 14-day right to cancel most online purchases after delivery, including supplier-fulfilled items, subject to legal exceptions. Faulty or misdescribed goods may give you separate remedies. Contact us by email or through the customer portal; you do not need a portal account to exercise a legal right.
Questions about a return? Email sales@combay.co.uk with your order number and item SKU.