Privacy Policy for Combay Limited

Last updated: 04 January 2026

Combay Limited (“Combay”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from https://combay.co.uk.

1. Who We Are (Data Controller)

Legal business name: Combay Limited
Trading name: Combay

Registered address:
2b Erick Avenue
Chelmsford
CM1 7BX
Essex
United Kingdom

Email: info@combay.co.uk

Combay Limited is the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect and process the following personal data:

Information you provide directly

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and account details

We do not store full payment card details. Payments are processed securely by third-party payment providers.

Information collected automatically

  • IP address

  • Browser type and version

  • Device and operating system

  • Pages visited and interactions

  • Referring URLs

This information helps us understand how visitors use our website.

3. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil orders

  • Deliver products and services

  • Communicate with you regarding orders or enquiries

  • Process refunds and returns

  • Prevent fraud and unauthorised transactions

  • Improve website performance and user experience

  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity (order fulfilment)

  • Legal obligation (tax, accounting, fraud prevention)

  • Legitimate interests (website security and improvement)

  • Consent (cookies and optional marketing, where applicable)

5. Payments

Payments on our website are processed securely by third-party payment providers.

We do not store full card numbers. Payment providers process your data in accordance with their own privacy and security policies.

6. Use of Google Services

We use Google services, including:

  • Google Analytics

  • Google Ads

  • Google Merchant Center

  • Google reCAPTCHA

These services may collect data such as IP address, device and browser information, and interactions with product listings, advertisements, and forms.

This data is used for analytics, security, advertising, and product listing purposes. Google processes this data in accordance with its own privacy policies.

7. Cookies

Our website uses cookies and similar technologies to:

  • Enable essential website functionality

  • Analyse traffic and performance

  • Improve usability and security

  • Support advertising and remarketing

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

8. Data Sharing

We may share personal data with trusted third parties, including:

  • Courier and delivery companies

  • Payment processors

  • Website hosting and IT service providers

  • Analytics and advertising providers (such as Google)

We do not sell your personal data.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders and provide services

  • Meet legal, tax, and accounting requirements

  • Resolve disputes and enforce agreements

10. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (where legally permitted)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at info@combay.co.uk.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, or alteration.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

14. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@combay.co.uk

Address:
2b Erick Avenue
Chelmsford
CM1 7BX
Essex
United Kingdom